How Quality in Patient Services Programs Can be a Powerful Differentiator for Pharma and Biotech
![b139fa_724f11bc833445fa8a91133564e0f215~mv2](https://archbow.com/wp-content/uploads/2024/01/b139fa_724f11bc833445fa8a91133564e0f215mv2.webp)
By Douglas Bock
With the rising costs of operating a HUB, are you seeing minimal results or value-added to your patient support offering? Ask yourself:
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- Do you find that you are focused on remediation efforts vs. opportunities to improve, re-design, or create new value for your brand?
- Are customer complaints forcing you to create complaint trackers that do not produce any actionable improvements, but take hours away from time that could be better spent elsewhere?
- Is poor quality output creating rework and reducing internal operational efficiency?
- Do you find that the solution to addressing complaints, rework, and poor quality is to add “people resources” to fix the problems or issues?
A Real-World Example
Whether you’re trying to determine the COPQ in your program or you’ve already decided it’s time to build (or rebuild) your program on a QMS foundation, a pharmaceutical consulting company like Archbow can help. Contact us today to get started.
* Source: Success through Quality- First Edition – Timothy J. Clark
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Archbow Consulting helps pharmaceutical and biotech companies in the USA and Europe design, build, and optimize product distribution and patient access strategies. Archbow was founded by industry veterans to meet a need in the marketplace for consulting options that offer diverse real-world experience, are able to leverage deep connections across the industry, and can also provide actionable strategic guidance. We invite you to learn more about our team, services, and clients’ success, and connect with us via email, LinkedIn or subscribing to this blog which you can do below.
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