They needed immediate resources with relevant experience to complete contracts, implement programs, and provide continued support after launch to help mitigate any potential issues. Archbow was hired to provide critical launch support and hypercare after the launch.
Subject Matter Expertise: Created a team of experts, including a project manager, to track key milestones and issues within a single database.
Consistent Meetings: Scheduled weekly meetings with all stakeholders
to align on open tasks and project updates and reviewed a dashboard highlighting key milestones.
Vendor Engagement: Assisted with vendor contracts and expedited new vendor partner and product documentation on behalf of the manufacturer.
All agreements were expeditiously signed, and critical programs were implemented prior to the scheduled launch.
Archbow provided strategic guidance, program hypercare, and issue log maintenance to help mitigate post-launch concerns.
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